The following terms and conditions (‘booking conditions’) form the basis of your contract with
Aussie2Italia T/A Women Save Time Pty Ltd (‘A2I’, ‘we’ or ‘our’). Please read them carefully as they
set out your and our respective rights and obligations. These Terms & Conditions were correct at
time of publication.
Our terms and conditions are divided in two sections - those of generic nature that are
consistent across all travel we provide; and those of a specific nature that relate to particular
holiday packages.
Not all our tours are fully guided tours. Some tours are partly guided and others are fully
independent with no guide services. Please read inclusions carefully and ensure you understand
what you have purchased. If numbers are low or for other unforeseen circumstances we have the
right to make changes to our services at any time without notice. We will always do our best to
provide services promised but sometimes due to unforeseen circumstances services or inclusions
may change without notice.
GENERAL CONDITIONS:
By asking us to confirm your booking, we are entitled to assume that you have had the opportunity
to read and have read these booking conditions, that you agree to them and that you agree to them
applying to your holiday arrangements that you book with us and which we agree to make, provide
or perform (as applicable) as part of our contract with you. References in these booking conditions
to your ‘holiday package’ are references to the tour package you have booked with A2I. References
to ‘excursions’ are references to short trips or tours included or available as part of your holiday
package.
Governing Law
These booking conditions are governed by the law in force in Victoria, Australia.
BEFORE YOU BOOK
Price Validity
Published prices are valid at the time of publication but are subject to change and exchange rates. They may be varied
by advertising or special offers, or changed after the publication date for any reason, including
without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel
surcharges, a force majeure event or other material increases by suppliers. The most up to date
pricing is on our website. Prices will be confirmed at time of booking. All holidays are subject to
availability at the time of booking and note nothing is confirmed until deposit is paid. Please see
important information listed under Specific Destination Terms & Conditions for relevant deposit and
final payment terms.
Transfers
Airport transfers are often included on the first and last day of the holiday package at designated
times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up
points or destinations. Passengers who miss the pre-booked transfers must make their own way
to/from the hotel at their own expense. A group transfer is generally a shared transfer and the type
of vehicle used will normally be dependent upon the size of the group.
Group Tours & Signature Experiences
Minimum and maximum group numbers apply on some Group Tours or Signature Experience
inclusions. If your first choice is unavailable you may be asked to choose an alternate.
Public Holidays & Festivals
Most countries have public holidays, religious or otherwise. Festivities may temporarily disrupt your
holiday and some religious holidays may result in a reduction of facilities and entertainment.
Superdeals & Special Offers
Conditions Apply. For full terms and conditions relating to any deal or special offer on your booking
will be confirmed in writing.
Other Special Offers
Special Deals and Special Offers other than those advertised herein may be promoted by A2I after
the program is released. These new special deals/offers do not apply to existing bookings unless
otherwise stated.
BOOKING & PAYING FOR YOUR HOLIDAY
All costs are quoted in Euro and exchange rate used is the day we pay Italy.
No bookings are made on your behalf until a non refundable deposit is paid. Strongly suggest you
have travel insurance in place before paying any deposit money
Depending on your departure date …..when you are happy with accommodation, we request a
30% deposit for bookings. This money as
explained is passed onto Italy and therefore paid in EURO
All prices are quoted in Euro and You will pay in AUD on the exchange rate of the day we pay Italy
as the agent then needs to on pay your deposit to the accommodation.
Trains cannot be booked until 90 days out but they will book as soon as they can, similar with
some inspections or tours but we are guided by our operator to what is required. Often we quote
and prices are not yet fixed or can change at any time without notice.
Final payment is normally due between 30-60 days before departure and once paid all documents
and final itineraries are produced and sent to you 2 weeks before your departure. If your payment is
late or changes are made by the client this can effect the date of your final documentation. A2I takes no responsibility for this.
Booking Fee Refund
We take a planning fee of $597AUD and will refund $500AUD at final payment if clients being fair and
Reasonable, act within the following points below
1: Amount of services book must be a minimum of 7 nights accommodation and services or 2000Euro’s whichever is the greater.
2. Clients can not split services ie only book limited services to receive refund
3: The client does not request more than 3 quotations or make more than 6 changes before agreeing to services booked.
4: The client pays invoices on time
If any of the above is not adhered to the refund of $500 will not be made at final payment.
Airfares
Air travel is not booked or arranged by us and we take no responsibility for change of dates, late
flights or any other issue with airlines. A2I is not liable for delays or disruptions of air
travel and can not change or alter accommodation due to airline delays or disruptions. Please check
your dates and information you send re your flights carefully and ensure on
receipt of your tours documents that your itinerary is correct.
A2I Deposit Cancellation
Deposits are non-refundable so please ensure you are covered by travel insurance before you pay
any money. Once you have confirmed your accommodation and services and
money is paid onto third party this money is non refundable also. Travel insurance is strongly
recommended before paying any money.
Travel Insurance
Travel Insurance is not included in your holiday package. For your protection, you are required to
purchase comprehensive travel insurance that includes (without limitation) coverage for the full cost
of your holiday package, medical expenses, loss of luggage, land content and airfare charges that
may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of
deposit or strikes. PLEASE NOTE some credit card’s offer limited coverage and we strongly
recommend you do not use this as travel insurance rather you ensure you have a quality travel
insurance policy.
Travel Information & Documents
After booking you will receive an invoice with all important information relevant to your holiday
package. We strongly recommend you check the details carefully and read the included information.
Please ensure that you check your flight timings against your services and always carefully on your
tickets, particularly early morning departures. Approximately 30-14 days before departure you will
receive your final itinerary. However, in the case of late bookings, charges or late payment,
information maybe delayed and A2I takes no responsibility.
We guarantee most tours to run with minimum of 2 passengers. If any tour drops to under 10
passenger’s then tours costs for entrance, tour guides or other services may/will have an additional
levy as it will no longer a group rate. This will depending on numbers on the tour at final payment.
It is the clients responsibility to check services booked are correct prior to final payment.
Final Payment
At final payment the client will receive a list of services which have been booked on their behalf. It is the clients responsibility to check that all services required are included and that all dates / times and services are correct. The clients invoice will be reflective of this list and by paying the final invoice the client accepts the services as final and correct for the money paid. Once paid the client accepts that what we have provided is correct and no refunds or changes can be made.
If any changes are required after this point a change fee of $500 per change will be charged.
It is the clients responsibility to check all final documentation before departure. We take no
responsibility if clients to not check their itinerary before they travel against their services that we
have booked. We suggest a HANDOVER where we go thru all final documentation but this is up to
each client.
IMPORTANT NOTE After 7 days of receiving FINAL DOCUMENTS our documents are moved into storage. We can not resend documentation or access documentation after the 7 days. If clients need information resent then a fee of $500 will be charged and it could take up to 5 business days to resend. As we instruct please print out all documentation and check all details within 7 days of receiving information.
Special Requests
Where a special request (e.g. diet, room location, twin or double bedded room, a particular facility at
a hotel, and/or particular meals) is an important factor in your choice of holiday, you must advise us
when your booking is made. We will pass your request onto the hotel, or other supplier but cannot
guarantee that it will be accommodated. A2I will also pass on any dietary requests to suppliers but
we strongly recommend that you check directly with your tour leader or supplier during your
program. The provision of any special request does not constitute a term of your contract with us.
Confirmation that a special request has been noted or passed on to the supplier or the inclusion of
the special request on your confirmation invoice or any other documentation is not confirmation that
the request will be met. Unless and until specifically confirmed, all special requests are subject to
availability.
Credit & Debit Card Surcharges
If you pay A2I by credit or debit card, surcharges will apply. NOTE: If paying by credit card a delay of
up to 7 working days may occur before it hits our account. In this case please
ensure you pay your invoice with enough time or late fees could occur. Your payment will be considered
PAID only once money has cleared our bank account.
Accuracy
A2I has endeavoured to ensure that the information provided about accommodation, itineraries etc.,
is correct to the best of its knowledge at the time of publication. However, advertised descriptions
and facilities and prices may change after publication. We recommend that you confirm the details of
your chosen holiday package at the time of booking. Additionally note, some information is given for
guidance only as there may be changes. Final details will be shown on your final documentation.
Holiday package or excursion itineraries may change or be different from those described in our
collateral as a result of local conditions, weather conditions, annual events. A2I will endeavour to
notify you of any significant changes prior to your departure.
Disruption to Itinerary Arrangements
Itineraries are intended as a guide only and are subject to alteration without notice. Alternations may
be necessary for various reasons including, without limitation, road, rail, river or weather conditions,
strikes or other reasons beyond A2I’s control. If conditions render any routes unsafe for navigation,
A2I reserves the right to provide alternative services including, but not limited to, accommodation in
substitute land arrangements. A2I will not be liable for any direct or indirect costs that you incur as a
result of any event or other factor beyond our control which necessitates a change in your itinerary.
Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused or
contributed to by any events or such other events which are beyond our control. A2I cannot
guarantee exact arrival and departure times for carriers and operators used by A2I and A2I will not
be liable for failure to make connections with any other services or attractions beyond its control.
Force Majeure
Force Majeure event means the occurrence of an event that is beyond A2I’s reasonable control and
which could not have been reasonably prevented by A2I, which includes, but is
not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist
activity or the threat of any such acts; (b) natural disaster (including but not limited
to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c)
nuclear or other industrial accident causing environmental pollution or
contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law
or administration of any law in Australia or any jurisdiction or territory relevant to
the booking contract, which includes changes in statute, regulation, determination, by-law,
declaration, license and the common law as applicable from time to time, including changes or
amendments in regulations or access to services, sites or countries caused by declared epidemic or
pandemic events.
Termination of Booking Contract or Change of Travel Arrangements due to Force Majeure
If A2I, in its reasonable opinion, considers that any Force Majeure event prevents A2I (whether
directly or through its employees, contractors, subcontractors and agents) from
lawfully or safely providing any products or services subject of the booking contract with you, A2I
may immediately by written notice: (a) terminate the booking contract (in whole or
in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and
invoice you for any additional costs.
Limitation of Liability in the Event of Force Majeure
In the event that A2I cancels or changes your travel arrangements in any way due to a Force
Majeure event, A2I will not be liable to you in contract, tort, statute or restitution for any
loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage,
costs, charges, expenses or injury resulting from or in connection with (whether
directly or indirectly): (a) the cancellation or change to your travel arrangements; or (b) the Force
Majeure event. A2I is not liable to refund any part of the deposit or purchase price
paid by you if A2I subsequently changes or cancels your travel arrangements in connection with a
Force Majeure event. Force Majeure events are unpredictable and beyond A2I’s
control. As you are required to purchase travel insurance to adequately protect yourself against
these risks, your policy needs to respond to these risks. You acknowledge and accept that these
terms are reasonably necessary to protect the legitimate interests of A2I based on expected non-
recoverable costs and expenses to be incurred by A2I, including but not limited to overhead
expenses and works or services performed personally by A2I, leading up to the commencement of
the holiday package, alternatively prior to the Force Majeure event.
Data Protection Policy
Any personal information (including sensitive information and health information) that A2I obtains
and retains from you or about you is necessary for our business purposes. Our
Privacy Policy details why we collect this information, who we may disclose it to (including overseas
recipients), and the main consequences if we do not collect it. Our Privacy Policy
also contains information about how you may seek access to, or correction of, the personal
information held about you, and our complaint resolution procedures. By providing personal or
sensitive information to us, you are agreeing to the terms of our Privacy Policy.
Limitation of Liability
1. Our holiday packages include the services of independent providers, such as hoteliers, cruise
companies and other operators, who are not agents, servants or employees of A2I. Although we
take care in selecting the independent service providers and the optional excursions conducted by
some independent service providers, A2I is not responsible for the conduct of the independent
service providers, their servants and agents or for any ramifications of that conduct. Optional
excursions may, depending on your holiday package, include activities such as climbing, exploring,
bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities.
2. If, in the opinion of any representative of A2I, your mental or physical condition, or general
behaviour is such as to affect your own health and safety, render you incapable to care for yourself,
cause you to become a hazard to yourself or other passengers or result in you becoming
objectionable to other passengers or staff, you will not be permitted to embark or continue on the
whole or any part of the holiday package. A2I representatives are empowered to ask guests to
depart a holiday package if they are displaying known COVID-19 symptoms. Abuse or harassment
of any kind toward crew, contracted suppliers or other guests may result in immediate removal from
a holiday package. Guests will be responsible for arranging and paying for their own transport home
if they are asked to leave the tour. A2I is not liable to you for any costs associated with such
decision and you will not be refunded for any part of the holiday package.
3. A2I accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment),
damage, detention, delay (including mechanical breakdown) beyond its control.
4. Any term, condition or warranty expressed or implied by statute or otherwise in respect of the
holiday packages contained in any of our collateral are excluded to the full extent permitted by law.
Nothing in these booking conditions excludes, restricts or modifies the application of the Competition
and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced.
5. To the full extent permitted by law, A2I’s liability arising under or in connection with these booking
conditions: (a) is limited to the re-supply of the products or services or the
payment of the cost of re-supply of the products or services to you; and (b) excludes liability for any
indirect or consequential losses suffered by you or any third party, howsoever
caused, including but not limited to pure economic loss or any special, extraordinary or punitive
damage to you or any other party.
6. Your travel agent may/will forward deposits and other payments to us on your behalf, but your
travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and
subsequent payments by the travel agent does not constitute receipt of those monies by us and the
travel agent has no authority expressed or implied to receive monies on our behalf. There is no
liability on the part of A2I in respect to any monies paid to your travel agent unless and until A2I
notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have
been received by A2I. A2I reserves the right to cancel any ticket or booking or refuse to carry any
passenger where payment has not been received by A2I within the specified time.
7. Specific meal requests are requests only and cannot be guaranteed.
COVID-19 Requirements
Before booking and before you travel, ensure that you check the latest Government travel
requirements and A2I updates which include the on board protocols This may include
obtaining proof of negative test results prior to embarkation, completion of health questionnaire,
mask wearing, requirement to isolate if COVID-19 symptoms present during
tour and removal of passengers from the tour if deemed necessary by medical staff. Compliance
with the travel requirements and A2I updates is mandatory and anyone refusing
to comply can be denied access to the tour or removed from the tour at A2Is absolute discretion.
Medical Assistance
A2I does not employ medical staff on its tours. If you require medical attention, local medical
services can be contacted immediately. You are responsible for all charges that
result from a visiting a medical facility, or for a medical practitioner visiting you. A2I is not responsible
for the type or quality of the medical services you may receive.
Local Purchases
A2I is not responsible for any items you may purchase locally i.e. jewellery/furniture etc. You
acknowledge that you are solely responsible for any import duty or freight costs.
Personal Belongings & Lost Items
For security reasons, valuables should be kept to a minimum and packed in your hand luggage
along with your medicines. It is your responsibility to look after your property at all
times and you must ensure you are adequately covered by comprehensive travel insurance in the
event of any loss.
Smoking
Government regulations forbid smoking in tourist coaches however frequent stops are made for
those wishing to smoke. Smoking is not permitted in hotel rooms or on transfers.
Requests for smoking/non-smoking rooms will be passed on to hotels but cannot be guaranteed.
Responsible Service of Alcohol
Our staff are trained in the responsible service of alcohol and are obliged by law to refuse service to
any guest who, in their reasonable opinion appears to be intoxicated or behaves
in an aggressive or offensive manner.
Service Enquiries
If a problem occurs during your holiday you should, in your own interests, advise your tour director
so that steps can be taken to resolve the matter. If you remain dissatisfied, any
complaint must be made in writing to A2I within 30 days.
Luggage Limits
Each passenger is entitled to take one piece of luggage which they can carry without assistance and
that does not exceed 160cm (63 inches), or weigh more than 23kg (50
pounds). Dimensions for checked baggage are calculated by adding together the width, height and
depth of the piece of baggage. Some holiday packages may have restricted luggage limits, but note
YOU MUST BE ABLE TO CARRY YOUR OWN LUGGAGE
Walking & Activity
Our tours are for active people who can walk 30 minutes at a fast to reasonable pace without
assistance. You must be able to carry your own luggage and get your own luggage
on and off trains, up and down stairs with out assistance. People who do not meet these
requirements should not book our tours and maybe asked to leave if unable to meet these
requirements. If this happens all arrangements will be at the passengers expense and no part of the
tour will be refunded.
Additional Services & Changes
While we are flexible and wish to offer great services to our clients any changes made less than 60
days prior to departure can effect final documentation being ready on time or your departure.
Therefore any changes within 60 days will have an administration fee of $500 AUD per change.
Early Bird Rates
There are two types of early bird rate which offer passengers the discount. Both are only available if
rooms are available.
1. Pay deposit more than 6 months before the tour
2. Pay the total tour price in full at any stage
Single Rooms & Single Supplements
Our single supplement is dependent on room types available at the time of booking. A single room in
Italy is a small room with a single bed with private facilities. These rooms are small and often at the
back of hotels so they are NOT premium rooms. We suggest and book single rooms that are
DOUBLE ROOMS but for single use for all our tours unless clients request Italian single
rooms (as explained above) If you require a small Italian single room to keep your cost down we
understand that and will book it on your behalf. At no time do we take responsibility if you are
unhappy with the size of the small room as we strongly advise booking a DOUBLE ROOM for
single use for our clients.
Extra services & Independent Touring
While we strive to ensure all of our clients are happy when we book on their behalf extra services or
we book independent or individual touring services we do not give breakdowns of each cost. Our
agreement with our operator in Italy is to provide our clients with one total cost not individual costs of
each service. This includes reservation fees, local taxes (where applicable other than the tourist tax
for accommodation which is charged by the Italian government on per person per night paid directly
to hotel in most cases & different amount in each city) and booking fees.
With all of our services (included in the cost and not additional to the planning fee paid) customer
planning and support while in Australia and customer service support while in Italy with an English
speaking contact in local time.
Photography
Any photos taken on the tour or shared by participants in our tour chat become property of A2I and
maybe used in marketing material.
Sharing photos of others or without others permission in our group chats are the responsibility of the
person sharing and A2I takes no responsibility. A2I assumes that all people with in shared photos
have agreed to the photo and these terms & conditions
A2I asks that all photos are shared with good intention and are above the line content. Content that
is not of this nature will not be accepted and tour participants maybe asked to leave the tour for
sharing inappropriate images or making inappropriate comments.
Respect
A2I ask all tour participants to respect staff, other participants and service providers at all times. Any
comments of a sexual nature will not be tolerated nor will any below the line behaviour. In
appropriate comments or remarks causing others to feel uncomfortable is not acceptable- even if in
a form of a joke. If this behaviour continues participants maybe asked to leave the tour at own
expense and no services will be refunded.
We follow the four P’s on all of our tours -
• P: Polite - at all times we are participants to be Polite
• P: Punctual - we ask all participants to be on time
• P: Politics - we ask participants to refrain from discussing Australian politics while on tour
• P: Patience - we ask participants to be patient with others
Reviews
We do ask for your feedback and review of our services and hope that you will be able to share with
us your feedback. We expect feedback to be provided in a resourceful way meaning that if there is
an issue for you while your away you tell us immediately so we maybe able to change the outcome.
While we love feedback we ask that it is conducted in a way that is helpful and constructive.
Italian Operator
Our company in Australia is not part of the operating company in Italy. While we work closely
together we are separate companies operating under different country rules and regulations. Our
operator in Italy is very cost effective when booking services where they have service agreements in
place ie hotels, day tours, etc They may not always be competitive when clients request services
outside their services agreements. Part of booking with our Italian operator is getting a premium
service of support while on the ground in Italy. Our operator is located in Rome and will always be
on call for clients while in Italy and this is part of the premium service offered and included in the
cost of any booking made and is not an additional cost. All quotation are given as a whole cost as
part of the agreement as a wholesaler therefore we do not separate costs out for services rather
give clients one amount for all services requested (provided) in a quotation (booking)
Payment of Invoices
It is the client’s responsibility to pay on the invoice date and that all monies are clear in the account
by the final date on the invoice. If paying by credit card funds may take 5 to 10 days to clear the
account and the final payment date means funds are cleared in the account not just paid by client. If
funds are not cleared by the invoice date a late fee will be charged of $500 AUD and may result in
bookings being lost or cancelled. It may also cause delays in final documentation and a hand over
not being completed. It is the responsibility of the client to ensure payments are made and funds
cleared by invoice date. This may effect your final documentation, bookings or receiving your planning fee refund.
By paying your deposit you accept our Terms & Conditions and that you reach the minimum
requirement with walking & activities set out here. By completing a booking form and agreeing to our T&C’s you are entering an agreement as a client of Aussie2italia
